Privacy
BUCHET.UZ ELECTRONIC PLATFORM RULES FOR USERS
1.1 These “Rules of electronic platform Buchet.uz for Users” (hereinafter - Rules) define the terms of use and basic rules of work with electronic platform Buchet.uz (hereinafter - BUCHET) with the use of mobile application “Buchet.uz” by individuals. The right holder of BUCHET is the company “BUCHET” LLC (INN 310443210) (hereinafter - the Company).
1.2 This document (“Rules”) is inextricably linked to the User Agreement link, Privacy Policy link and is binding for all Users.
1.2 This document (“Rules”) is inextricably linked to the User Agreement link, Privacy Policy link and is binding for all Users.
2.1 BUCHET User can be any legally capable natural person who has downloaded and installed on his mobile device the application “Buchet.uz”, available for download on GooglePlay and AppStore.
2.3 The personal data of Users, indicated during registration in BUCHET are processed in accordance with the Privacy Policy link, and the Company assures that it does not store and does not use in any way the data of the User's bank card, if it is added to BUCHET. The security of card data is ensured by Payme, Click, OCTO payment organizations.
2.3 The personal data of Users, indicated during registration in BUCHET are processed in accordance with the Privacy Policy link, and the Company assures that it does not store and does not use in any way the data of the User's bank card, if it is added to BUCHET. The security of card data is ensured by Payme, Click, OCTO payment organizations.
3.1 The Buyer shall place an Order for the Goods by adding the selected items of the Goods to the Shopping Cart and filling in the details of the Order:
Country and delivery address;
Surname, first name, patronymic of the recipient;
Contact phone number.
3.2 In case the Buyer has any questions regarding the properties and characteristics of the Goods presented in BUCHET, before placing the Order to obtain additional information about the goods, the Buyer may consult the Seller at the details specified in the “Contacts” section.
3.3 The User has the right to cancel an unpaid Order of any category before the payment is made by refusing to make the payment and removing the item of the Goods from the Shopping Cart.
3.4 The User has the right to cancel a prepaid Order for the Goods from the category of floral bouquets and compositions, gift sets and other Goods that require preliminary preparation and/or manufacturing within a period of at least 1.5 hours before the specified manufacturing time. In case of cancellation of the completed Order of the Goods from the category of floral bouquets and compositions, gift sets and other, requiring preliminary preparation and/or manufacturing within the term later than specified in clause 3.3. the cost of such Goods shall not be reimbursed to the User.
Country and delivery address;
Surname, first name, patronymic of the recipient;
Contact phone number.
3.2 In case the Buyer has any questions regarding the properties and characteristics of the Goods presented in BUCHET, before placing the Order to obtain additional information about the goods, the Buyer may consult the Seller at the details specified in the “Contacts” section.
3.3 The User has the right to cancel an unpaid Order of any category before the payment is made by refusing to make the payment and removing the item of the Goods from the Shopping Cart.
3.4 The User has the right to cancel a prepaid Order for the Goods from the category of floral bouquets and compositions, gift sets and other Goods that require preliminary preparation and/or manufacturing within a period of at least 1.5 hours before the specified manufacturing time. In case of cancellation of the completed Order of the Goods from the category of floral bouquets and compositions, gift sets and other, requiring preliminary preparation and/or manufacturing within the term later than specified in clause 3.3. the cost of such Goods shall not be reimbursed to the User.
4.1 Payment for the Goods is made online by bank card via the Internet (Internet acquiring).
5.1 BUCHET provides delivery of the Goods to the address specified by the User when placing the Order. The cost of delivery is not included in the price of the Goods and is paid by the Buyer additionally in a single payment together with the price of the Goods.
5.2 The territory of delivery of Orders to the Buyer is limited by the existing logistic channels. If it is impossible to organize delivery of the Goods to the address specified by the Buyer when placing the Order, the Seller shall notify the Buyer in advance in the mobile application interface and block the possibility of purchase until another suitable delivery address is specified.
5.3 Delivery of the Goods to the Buyer shall be carried out to the address specified by the Buyer when placing the Order, within the period automatically determined by the system when placing the Order, which is indicative and may be increased in case of circumstances that do not allow to deliver the Goods within such period.
5.4 The risk of accidental loss or accidental damage of the Goods shall be transferred to the Buyer from the moment of transfer of the Order to the Buyer and confirmation of receipt of the Goods by the Buyer.
5.6 In case of non-delivery of the Order due to the fault of BUCHET and/or its partners, BUCHET shall refund the Buyer the cost of the prepaid Goods by transferring funds to the Buyer's bank card.
5.7 BUCHET is not responsible for delivery of Goods sent outside the Republic of Uzbekistan.
5.8 If the Goods have been issued as “self-carriage”, the Buyer undertakes to collect them from the Seller within the current working day (or within a period not exceeding 8 working hours, if the Seller works round the clock). Cancellation or return of such Order is not allowed.
5.2 The territory of delivery of Orders to the Buyer is limited by the existing logistic channels. If it is impossible to organize delivery of the Goods to the address specified by the Buyer when placing the Order, the Seller shall notify the Buyer in advance in the mobile application interface and block the possibility of purchase until another suitable delivery address is specified.
5.3 Delivery of the Goods to the Buyer shall be carried out to the address specified by the Buyer when placing the Order, within the period automatically determined by the system when placing the Order, which is indicative and may be increased in case of circumstances that do not allow to deliver the Goods within such period.
5.4 The risk of accidental loss or accidental damage of the Goods shall be transferred to the Buyer from the moment of transfer of the Order to the Buyer and confirmation of receipt of the Goods by the Buyer.
5.6 In case of non-delivery of the Order due to the fault of BUCHET and/or its partners, BUCHET shall refund the Buyer the cost of the prepaid Goods by transferring funds to the Buyer's bank card.
5.7 BUCHET is not responsible for delivery of Goods sent outside the Republic of Uzbekistan.
5.8 If the Goods have been issued as “self-carriage”, the Buyer undertakes to collect them from the Seller within the current working day (or within a period not exceeding 8 working hours, if the Seller works round the clock). Cancellation or return of such Order is not allowed.
6.1 Return of Goods of proper quality is not allowed.
6.2 If the Order contains Goods of improper quality (damaged Goods), the Buyer is entitled to a replacement of the Goods or a refund of the value of these Goods in accordance with the procedure established by applicable law. The Buyer has the right to apply to BUCHET with an application containing the requirements. Together with the application, the Buyer must submit a photo of the Goods, the justification for recognizing the Goods as defective, as well as documents confirming the purchase. The application is subject to acceptance and consideration within the terms established by the legislation of the Republic of Uzbekistan.
6.3 The Buyer acknowledges that due to different technical characteristics of monitors, screens and other means of visual viewing, the actual color of the Goods may slightly differ from the one shown on BUCHET.
A slightly different color, design or design element from the image on the website is not a defect, and the Goods are not subject to replacement or refund.
6.4 The refund of the defective Goods is made by transferring money to the Buyer to the bank card specified by the Buyer when purchasing the Goods in accordance with the regulations of the payment system that is the issuer of the Buyer's bank card. 7.
6.2 If the Order contains Goods of improper quality (damaged Goods), the Buyer is entitled to a replacement of the Goods or a refund of the value of these Goods in accordance with the procedure established by applicable law. The Buyer has the right to apply to BUCHET with an application containing the requirements. Together with the application, the Buyer must submit a photo of the Goods, the justification for recognizing the Goods as defective, as well as documents confirming the purchase. The application is subject to acceptance and consideration within the terms established by the legislation of the Republic of Uzbekistan.
6.3 The Buyer acknowledges that due to different technical characteristics of monitors, screens and other means of visual viewing, the actual color of the Goods may slightly differ from the one shown on BUCHET.
A slightly different color, design or design element from the image on the website is not a defect, and the Goods are not subject to replacement or refund.
6.4 The refund of the defective Goods is made by transferring money to the Buyer to the bank card specified by the Buyer when purchasing the Goods in accordance with the regulations of the payment system that is the issuer of the Buyer's bank card. 7.
7.1 The user has the right to apply for technical support and consultation on the operation of BUCHET.
The mode of receiving appeals:
By phone number: (71) 200-00-07 round the clock.
7.2 The address should be brief, precise, in accordance with the requirements of etiquette and culture of communication. When contacting the User, the User shall state the data allowing to identify him/her (phone number, ID, order number and other data), briefly describe the problem/question and the circumstances of its occurrence. If the problem cannot be eliminated at the time of application, the Company accepts the application and undertakes to give a response to it (solution of the problem, answer to the question, or notification of the terms of solving the problem) within a period not exceeding 5 (five) working days.
7.3 The User is warned that contacting the Call Center on issues not related to the work of BUCHET, with the purpose of requesting other people's personal data, for personal gain, with false statements, as well as violation of communication ethics, insults, disrespectful treatment, foul language, harassment of Call Center operators are recorded by the Company and transferred to the authorized bodies for further consideration and response.
The mode of receiving appeals:
By phone number: (71) 200-00-07 round the clock.
7.2 The address should be brief, precise, in accordance with the requirements of etiquette and culture of communication. When contacting the User, the User shall state the data allowing to identify him/her (phone number, ID, order number and other data), briefly describe the problem/question and the circumstances of its occurrence. If the problem cannot be eliminated at the time of application, the Company accepts the application and undertakes to give a response to it (solution of the problem, answer to the question, or notification of the terms of solving the problem) within a period not exceeding 5 (five) working days.
7.3 The User is warned that contacting the Call Center on issues not related to the work of BUCHET, with the purpose of requesting other people's personal data, for personal gain, with false statements, as well as violation of communication ethics, insults, disrespectful treatment, foul language, harassment of Call Center operators are recorded by the Company and transferred to the authorized bodies for further consideration and response.
8.1 The Company shall not be liable for any damage of any kind, losses and other damages incurred by the User due to his/her failure to comply with these Rules, as well as in the following cases:
(a) The Goods are purchased by mistake;
b) the Goods are purchased by a third party under the Buyer's credentials due to negligent attitude to the security of identification data (PIN-code, login, password) required to log in to BUCHET, as well as to the provision of individual information security.
8.2 The Company is not responsible for the quality of lines and functioning of communication equipment, failures in communications, failures in server equipment used for physical location of BUCHET, which occurred due to the fault of third parties, or for reasons of emergency nature, resulting in the inability to use BUCHET by the User. In this case, the Company undertakes to make every effort to resume the operation of BUCHET, using, if necessary, the assistance of third parties.
8.3 The Company shall not be liable to the User for interruptions in the operation of BUCHET due to reasons beyond the direct control of the Company or its actions, as well as for damage caused by any circumstances beyond the control of the Company (fire, flood or other natural disasters, war, riot, strike, equipment failure, failure of electrical, telecommunication networks or other services and other circumstances).
8.4 The Company shall not be liable to the User for the quality of the Goods sold, as well as the actions/inactions of the Sellers.
(a) The Goods are purchased by mistake;
b) the Goods are purchased by a third party under the Buyer's credentials due to negligent attitude to the security of identification data (PIN-code, login, password) required to log in to BUCHET, as well as to the provision of individual information security.
8.2 The Company is not responsible for the quality of lines and functioning of communication equipment, failures in communications, failures in server equipment used for physical location of BUCHET, which occurred due to the fault of third parties, or for reasons of emergency nature, resulting in the inability to use BUCHET by the User. In this case, the Company undertakes to make every effort to resume the operation of BUCHET, using, if necessary, the assistance of third parties.
8.3 The Company shall not be liable to the User for interruptions in the operation of BUCHET due to reasons beyond the direct control of the Company or its actions, as well as for damage caused by any circumstances beyond the control of the Company (fire, flood or other natural disasters, war, riot, strike, equipment failure, failure of electrical, telecommunication networks or other services and other circumstances).
8.4 The Company shall not be liable to the User for the quality of the Goods sold, as well as the actions/inactions of the Sellers.
9.1 The text of these Rules is posted at link.
9.2 The Company has the right to unilaterally make changes/additions to these Rules by publishing a new edition. The Company shall notify the amendments to these Rules on its website or in information messages in the BUCHET interface at least 10 (Ten) days before the amendments come into force, unless the amendments and/or additions are due to changes in legislative and regulatory regulation. In the latter case, the amendments and/or additions shall enter into force simultaneously with the entry into force of the amendments to such acts.
9.2 The Company has the right to unilaterally make changes/additions to these Rules by publishing a new edition. The Company shall notify the amendments to these Rules on its website or in information messages in the BUCHET interface at least 10 (Ten) days before the amendments come into force, unless the amendments and/or additions are due to changes in legislative and regulatory regulation. In the latter case, the amendments and/or additions shall enter into force simultaneously with the entry into force of the amendments to such acts.